The way we conduct business is evolving. From increasing customer expectations to digital transformation and the growth of mobile workforces, it’s important to keep a pulse on what’s next and prepare as organizations — and professionals — to evolve with it.Platforms like Salesforce have managed to connect the dots between companies and customers for years, […]
The employees who travel to customers in order to provide a service or fix a problem are part of a profoundly growing sector of the workforce: mobile staff. While the existence of field service workers is not new, their importance is on the rise and the way in which they work is changing and improving […]
Ricoh, a Japanese Multinational imaging and electronics company which has over 300 product lines and 3400 field technicians operating in about 200 countries, has recognized how difficult it is to keep its field service employees’ knowledge up to date on its ever expanding product line. As the number of products increases, so does their investment […]
In a recent Field Service News interview with David Nedohin, President of Scope AR, David Claimed that AR Has numerous use cases in the Field Service space and what pieces of technology will play a pivotal role in the field service delivery model in the future. With the introduction of AR remote support/assistance is easier […]