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Cheers! 2020 in review and our promise for the new year
In this year-in-review, we share some key business learnings, important initiatives moving into 2021, and last but not least, our recommendations for a well-stocked bar this holiday season.
Crawl, Walk, Run: 3 key benefits of phasing your Salesforce digital transformation
Remember the adage “slow and steady wins the race” from the fable, “The Tortoise and The Hare” that shows us that a consistent, effective effort leads to success? Or have you ever wondered why a baby crawls first rather than simply standing up one day to run a mini marathon around the kitchen? Scientifically speaking, […]
Here’s how to prepare for your Salesforce Field Service Certification and pass
The way we conduct business is evolving. From increasing customer expectations to digital transformation and the growth of mobile workforces, it’s important to keep a pulse on what’s next and prepare as organizations — and professionals — to evolve with it.Platforms like Salesforce have managed to connect the dots between companies and customers for years, […]
5 trends shaping the future of mobile workforces
The employees who travel to customers in order to provide a service or fix a problem are part of a profoundly growing sector of the workforce: mobile staff. While the existence of field service workers is not new, their importance is on the rise and the way in which they work is changing and improving […]
Salut To Toast’s Unwavering Commitment To Restaurateurs
Food has long offered us nourishment, for both our body and soul. Sharing a meal brings us together, providing a feeling of connectivity and community. And so do the restaurants we visit to share in those moments.Toast powers successful restaurants of all sizes. With solutions that combine point of sale, front of house, back of […]
Perfection Is Overrated. Here Are The 5 Values That Guide Our Startup And Why.
While we all strive to perfect the products we create, services we provide, or our company culture, perfection is always alluding us. That pursuit is what influenced our decisions when my co-founder, Alex Scalzo, and I started Empodio. Our purpose when setting out was not to build the perfect company, but to create our business […]
8 Tips To Manage Your Field-based Team And Improve Your Operations
You have a unique company in the sense that a large part of your workforce is in the field – not in the office. This means you’re not always working in close proximity to the people who are coming face to face with your customers and providing the service. And yet it is important that […]
Field Service Management: 4 Key Things To Look For In A Software Solution
When your organization employs a mobile workforce, you have what feels like a million moving parts to track, monitor, and respond to at any given time. In other words, your job is inherently complex. Before field service management (FSM) software was developed, tasks of logging, evaluating, and controlling every operational variable that presented itself were […]
The 4-Hour Field Service Lightning Implementation: A story of Work/Life Balance
There are moments that I am grateful to have the opportunity for my career and my personal relationships to cross in a satisfying and important way. This story is one of those moments where I was able to use the product I advocate for to provide value to a loved one in her need. We […]
Ricoh Develops a Merged Reality Field Service Solution
Ricoh, a Japanese Multinational imaging and electronics company which has over 300 product lines and 3400 field technicians operating in about 200 countries, has recognized how difficult it is to keep its field service employees’ knowledge up to date on its ever expanding product line. As the number of products increases, so does their investment […]