The employees who travel to customers in order to provide a service or fix a problem are part of a profoundly growing sector of the workforce: mobile staff. While the existence of field service workers is not new, their importance is on the rise and the way in which they work is changing and improving […]
You have a unique company in the sense that a large part of your workforce is in the field – not in the office. This means you’re not always working in close proximity to the people who are coming face to face with your customers and providing the service. And yet it is important that […]
When your organization employs a mobile workforce, you have what feels like a million moving parts to track, monitor, and respond to at any given time. In other words, your job is inherently complex. Before field service management (FSM) software was developed, tasks of logging, evaluating, and controlling every operational variable that presented itself were […]