Remember the adage “slow and steady wins the race” from the fable, “The Tortoise and The Hare” that shows us that a consistent, effective effort leads to success? Or have you ever wondered why a baby crawls first rather than simply standing up one day to run a mini marathon around the kitchen? Scientifically speaking, […]
The way we conduct business is evolving. From increasing customer expectations to digital transformation and the growth of mobile workforces, it’s important to keep a pulse on what’s next and prepare as organizations — and professionals — to evolve with it.Platforms like Salesforce have managed to connect the dots between companies and customers for years, […]
You have a unique company in the sense that a large part of your workforce is in the field – not in the office. This means you’re not always working in close proximity to the people who are coming face to face with your customers and providing the service. And yet it is important that […]
When your organization employs a mobile workforce, you have what feels like a million moving parts to track, monitor, and respond to at any given time. In other words, your job is inherently complex. Before field service management (FSM) software was developed, tasks of logging, evaluating, and controlling every operational variable that presented itself were […]